Business process reengineering in the Croatian Institute for Health Insurance (
2013
-
2013
)

Gestion de la santé et des maladies Croatia
World Bank

Establishment of a cost-effective and more efficient set of business processes across the whole Croatian Institute for Health Insurance (HZZO) organisation, by redesigning, reorganising and reengineering all existing business processes in the Institute, and introducing new ones if necessary to accomplish the Institute’s business purposes.
Creation of solid ground for an improved business process management system across the Institute, based on modern IT and ICT infrastructure and solutions, in order to facilitate better provision of all of the Institute’s services to citizens, enterprises and other governmental bodies.